Jitaace App's Privacy Policy —
Your data, our responsibility

Jitaace App A trusted online gaming and Sports Betting platform for members in Bangladesh. We believe you should have full control over your personal information. This privacy policy covers our website jitaaceapp.org and all information collected through the mobile application.

By creating an account on Jitaace App, you confirm that you have read and agreed to this privacy policy. We manage our data practices in line with international data protection standards — particularly the principles of GDPR. Our goal is to handle your information with complete transparency.

This policy applies solely to services provided directly by the Jitaace App. Third-party websites and services operate under their own privacy policies, for which Jitaace App bears no responsibility.

Jitaace App collects three types of information — data you provide directly, data collected automatically, and data received from third parties. Details are outlined below:

We never store your full bank card number or password. Payment information is always processed through encrypted channels.

Jitaace App uses your information solely for legitimate purposes. We never sell your data to advertisers. Your information is used for the following purposes:

• Account management: To create your profile, verify login, and ensure account security.
• Payment Processing: To securely process deposit and withdrawal transactions.
• KYC verification: To verify member age and identity, and to prevent money laundering.
• Support Services: To resolve your complaints and queries as quickly as possible.
• Promotions & Bonuses: To send you relevant offers and bonuses (if you have given your consent).
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Service Improvement: To analyze user experience and further improve the platform.
• Legal obligation: To meet regulatory requirements and comply with legal obligations.

We Jitaace App- will never ask you for your password, OTP, or banking details over phone or message. If you receive any such request, treat it as fraudulent and report it to us immediately.

Jitaace App does not sell your personal information to third parties. However, limited data may be shared in specific circumstances:

• Payment Partners: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to complete a transaction.
• Technology Provider: Our cloud hosting, analytics, and cybersecurity partners process limited data under strict confidentiality agreements.
• Regulatory Authority: Data may be disclosed in response to lawful requests from licensing authorities or law enforcement agencies.
• Fraud Prevention: Suspicious activity may be reported to international anti-fraud databases.

Before sharing data with any third party, we ensure they comply with Jitaace App's standards and international data protection regulations.

Jitaace App uses cookies and similar tracking technologies on its website and app. These help improve your browsing experience and ensure the platform functions properly.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some features on Jitaace App.

Jitaace App employs industry-leading security technology to keep your data safe. Our security measures include:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Regular Security Audits: Our systems are regularly audited by independent third-party security experts.
• Server Security: Our servers are located in ISO 27001 certified data centers.
• Access control: Only authorized personnel may access specific data.
• Real-Time Monitoring: An automated 24/7 monitoring system is active to detect suspicious activity.

In the event of a security breach, we commit to notifying affected members within 72 hours. Protecting your data on Jitaace App is not just a promise — it is an integral part of our daily operations.

Jitaace App does not retain your data longer than necessary. Retention periods for different types of information are listed below:

• Account information: For the duration the account is active and up to 5 years after closure (as required by law).
• Transaction Records: 7 years from the date of the last transaction (in accordance with financial regulatory requirements).
• KYC documents: Up to 5 years after account closure.
• Support Messages: Up to 2 years after the issue is resolved.
• Log & Analytics Data: Up to 2 years from the date of collection.
• Marketing Consent: Until consent is withdrawn, or up to 3 years.

Once the designated retention period expires, we securely delete or fully anonymize your data so that you can no longer be identified.

As a member of Jitaace App, you have clear rights over your own data. We fully respect these rights:

• Right to Know: You can request to know what information we hold about you at any time.
• Right to Rectification: If any of your information is incorrect, you can request a correction.
• Right to Erasure: In certain circumstances, you may request that your data be deleted ("Right to be Forgotten").
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You can receive your data in a standard format (such as CSV).
• Right to object: You may object to the use of your data for marketing or profiling purposes.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days. In some cases, deletion may not be possible where we are subject to legal obligations.

Jitaace App strictly prohibits registration and gaming by anyone under the age of 18. We verify age during account verification and do not knowingly collect information from minors.

If a person under 18 has accidentally created an account and this comes to our attention, the account will be immediately closed and all associated data will be deleted.

Jitaace App may update this privacy policy from time to time. For any significant changes, we will notify you in advance via email or app notification.

The "Last Updated" date at the top of this policy will always reflect when the most recent changes were made. Continued use of Jitaace App after any update constitutes your acceptance of the revised policy.

If you do not agree with the changes, you may contact us to close your account.

For any questions, requests, or complaints regarding this Privacy Policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the Jitaace App website
• Response Time: Typically within 24–48 hours

We take every request seriously and always work to resolve it as quickly as possible.